IT Business Analyst

Location: Pineville / Louisiana

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: 11238

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

Becoming the leading energy company in Louisiana - helping our people and state thrive - means being mindful of the larger opportunities and evolving needs of all those we serve. So today at Cleco, we’re working from a view that starts behind the lines. Where we can see the full picture of possibilities and technologies. To line up our customers and communities with systems and services that power the good life today. And better lives tomorrow. We’ve always believed that electricity is something more than just electrons. To us, it’s the fuel for more productive days and work. The current that brings all of us closer together. The conduit that connects Louisiana’s present to Louisiana’s future.

The IT Business Analyst will focus on optimizing the use of software investments, analyzing data to facilitate decisions and providing insightful recommendations for solutions. The ideal candidate will be detail-oriented and will engage with the business to identify needs and issues and document those requirements.  Using fact-based analysis, he or she will translate those requirements into the solution that meets the needs of the business objectives.


  • Assess business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes). Helps align technology solutions with business processes
  • Analyzes business partner’s systems and operations to understand their strengths and weaknesses to determine opportunities for improvements
  • Develops, writes, and communicates business requirements for the implementation of business solutions. Creates user stories, use case diagrams, and value stream map
  • Develops test cases and validates test results. May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
  • Investigates problems and develops recommendations for resolution
  • Identifies risk associated with solutions and collaborate with IT resources for mitigation strategies
  • Develops communication materials such as presentations, and written and oral communications
  • Establishes and maintains relationship with business partners in order to provide appropriate solutions. Keeps business partners informed of problems, issues, and resolutions
  • Analyzes performance metrics to ensure customer satisfaction. Articulate the business impact of opportunities and problems through financial and non-financial analysis

Behavioral Competencies:

  • Ensures accountability
  • Collaborates
  • Tech savvy
  • Optimizes work processes
  • Cultivates innovation
  • Communicates effectively

Technical Competencies:

  • Assessment
  • Strategic Planning
  • Computer Skills
  • Project Tracking and Reporting
  • Data Collection and Analysis
  • Presentation Skills

Education / Experience:

  • Bachelor's Degree in Computer Science, Information Systems, Business or related field.
  • Workday Experience Preferred

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About company

Cleco is a regulated utility company headquartered in Pineville, La. In business since 1935, the company has 1,300 employees serving 290,000 customers.
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